contact number:
0563-6725566
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0563-6725566 -
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INTRODUCTION TO SERVICE SYSTEM INTRODUCTION OF SERVICE SYSTEM
Since its establishment, Anhui HEHE has been committed to winning customer recognition through innovation and service.
We have built a comprehensive service system designed to enhance customer satisfaction, covering all customer-related tasks during pre-sale, in-sale, and after-sale stages.
"Customer-centricity, exceeding expectations" is our service philosophy.
Service Requirements
Timely Supply
Honor commitments and ensure on-time delivery.
Consistent Quality
Ensure customer satisfaction by accurately understanding quality expectations and implementing reliable quality control to meet product standards.
Rapid Response
Establish clear response times and specific requirements for addressing customer needs and complaints.
Proactive Service
Keep customers informed on project status, order progress, and quality performance. Conduct regular follow-ups, satisfaction surveys, and solicit feedback. Actively identify customer challenges and needs. Implement proactive follow-up mechanisms for complaints and requests.
Service Process
Establish clear and specific service standards at every stage of customer interaction to ensure the implementation of our customer-centric philosophy: "Exceed expectations."